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Click on Coupons in the left side rail.
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Click ADD COUPON in the right-hand corner.
Coupon Name – Enter a name for the coupon. Keep in mind, this is the best place to offer some kind of description for the reason/purpose of the coupon. Example: “Facebook summer offer 2021”
Coupon Code – This is the code that a user will need to type into the Coupon/Voucher Code section upon checkout to get the discount. This field is not case sensitive.
When creating a Coupon or Promo Code, you can only use alpha numeric characters. No Special characters or spaces are allowed in your codes.
Discount Type
Indicate if this offer is Dollar or Percentage based
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Percentage – % discount off the base price
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Dollar – Fixed dollar amount off of the price of the ticket
Discount Amount – This is the amount that will be discounted off/reduced from the base price based on the discount type indicated
Unique Coupon – Enter NO. This is a non-unique coupon where anyone can use this same code up to the number of times permitted in the settings
Maximum usage – Leave blank for no limit (Most Common). This is the maximum number this coupon can be applied to. Think of this as the overall usage in the “lifetime” of the coupon.
For example, if you are offering a discount to the First 100 people to use this code, you would enter 100 into this field.
Minimum in Transaction – Leave blank for no limit (Most Common). Minimum number of items in a booking required for the coupon to be applicable.
For Example, If you will offer 25% off, but they have to purchase at least 2 tickets to be eligible, you would enter 2 into this field.
Max in Transaction – Maximum number of items in a booking this coupon can be applied to. If you leave this section blank, all tickets will be discounted regardless of how many are purchased.
For example, if you want to limit the number of tickets in one transaction that can take advantage of the discount to 6 tickets, you can enter 6 into this field.
Note – If the booking contains more than the transactional max, they will still be able to use the discount code, however the offer will only apply to 6 tickets and the other tickets will be remain at full price.
Charge Fees/ Taxes on Full Price – Choose whether you want to charge taxes and fees on the full price or the discounted price. Most Common/Default is “NO” which will charge taxes/fees based on the new total after the discount is applied.
REVENUE OPTIONS
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Discount Product
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Revenue generated
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Select Coupon Product – This drop-down will show you the Coupon products that you have setup earlier in your Products section specifically for Coupons. It is a required field and you must select one of the options.
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Coupon/Promo Code Applied is the most common Coupon Product options in this field.
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If you do not see an option here, go back to these instructions for setting up a coupon product – LINK: One-Time Advanced Setup for Coupon Products
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Ensure this Coupon Product is never included on your event builds as a true ticket
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Match Discount Product Allocation
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ON – (Most Common) When this is switched on, this will distribute the discounted amount evenly across all allocations that were included in the original ticket.
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OFF – This will allow you to specify manually what portion of the discount you would like to reduce from each specific allocation.
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INVOICE COMPANY – Leave at default of “NO”
COUPON RULES
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Applicable Tours – Select All of the experiences (ie. Dinner Cruise, Brunch Cruise) that the promo discount should be able to be applied to in checkout. As Tours are selected, they will show on the list in Bold to know which you have selected. Any Tour left off of this list will return an invalid error if the code is attempted at checkout.
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Applicable Products – Add all of the ticket types (ie. Adult, Child, Senior tickets) to which the promo can be applied in the booking. Any tickets that are in the booking that are not included will be charged at full price. If no applicable tickets are present on the order, it will return an invalid error if the code is attempted at checkout.
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Coupon valid if booked between dates – This setting allows you to specify a date range that the coupon is able to be used for a booking. This range is based on the booking date / Order Creation Date, not the experience date. Therefore guests will need to make the booking during this date range to get the discount, or they will be notified that it is invalid. This is not a required field but is recommended that you set some limits to your promotional codes.
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Coupon valid for tours* Section
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This section allows you to set specific date ranges or events that the coupon/promo can be used on.
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Option #1 – By Date Range
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Click and highlight the days of the week you want allow the discount.
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Then, enter the Event Date ranges that the coupon is going to be valid. You can add multiple ranges if you wish, using “+ Add Event Valid Date Range”. The coupon codes will not work on any dates outside of these ranges.
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Options #2 – Specific Events. Enter the date range for the events that you want to search and click SEARCH. A list of events will appear on the right side. Delete any events that you do not want the promo code to apply by clicking the trash can icon on the right.
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If you want your coupon code to apply to most of your regular Experiences, but you have some special events that you want to exclude. You also have the option to Exclude Events using the same settings above.
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Select Available Sources if you want to limit where this code can be used. Leave this blank if you want it to be available on all channels.
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Affect Voucher Capacity – This is based on another feature with Capacities by Booking Channel. Leave as default of “NO” unless this is setup for your property and desired for this coupon.
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Hide Coupon in Public – This option can hide the promo code used on the booking in the receipt/confirmation
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For most of your external / public offers, this can remain as “NO” as they will generally already have this code.
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For internal-use only codes, it is recommended to indicate “YES” to hide the actual promo code from the guests view.
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When you select this option, you will have the option to put in a different label that will be displayed to the customer, that tells them why they got the discount.
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Allow Group Cost Rate – YES will allow this discount to be applied to tickets when checking out on a Group Cost Rate. NO will prompt an error if attempting to use this cost rate when checking out as a “Group”
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SUBMIT