Welcome to the Anchor Ticketing & Operations Support Site

This page is your one stop shop for Anchor Support
If you have an Anchor (My.Hornblower) question, please check out the Anchor Knowledge Base section first to see if this helps answer your question.
Click on the appropriate support option below.

Bug

Issues with Anchor not functioning correctly
Invisible

Coupons/Gift Cards Issues

Anchor Box Office & Dock Access Issues Anchor Reports, Bugs

Oops Error/ Cannot Transact

Error page or unable to complete a transaction
Invisible

Training & Anchor Knowledge Base

Anchor & Salesforce Training Anchor Knowledge Base
Invisible

New Feature Request

Idea or request for a new feature in Anchor

Scanner Issue

Scanning issues with Dock Access App.

API Support

New API setup request, Issues with API connections

Reporting Issues

Issues with Anchor Reports

Instructions

Complete the Support Form noting the Location & Company first, along with clear details in your request. If you have a technical or Software issue, please include examples of the error or device that is having the issue of the to help identify the problem and get your request to the correct team to help. If any requests require more information before proceeding the Support Team Member will reach out to the reporter of the issue/request to gather more details.